Reston-based. Serving the DMV.
Managed IT services
Managed IT support for Northern Virginia businesses. Help desk, monitoring, updates, cloud accounts, and backups, coordinated by our Reston-based team.
Review my IT support30-minute conversation. No obligation.
We’ll contact you to arrange a time.
(703) 755-0014See what the service can coverWorkstations, servers, and network equipment belong in one inventory. Unknown devices make support and replacement planning harder.
Before the next handoffConfirm covered users, devices, and business-critical applications.
Choose a connection to see what needs to work together.
The working scope
For owners and office managers who want ongoing responsibility for business IT, or an internal IT team that needs an agreed share of the work. Start with your staff, devices, applications, locations, and the problems that keep returning.
Give employees a defined way to request help with computers, sign-ins, email, printers, and supported applications. Record the business impact, route the issue to the right person, and confirm the affected task works again. The agreement identifies covered users, systems, locations, and escalation responsibilities.
Monitor covered workstations, servers, networks, and critical services for the conditions agreed in your plan. Connect alerts to named owners and incident priorities. Schedule software updates around maintenance windows, application requirements, and a recovery path if a change causes a problem.
Document who owns Microsoft 365 or Google Workspace, who approves access, and how employees join and leave. The selected scope can include multifactor authentication, endpoint protection, email defenses, and account reviews. Keep your business in control of its accounts while making administration easier to follow.
Identify the files, mailboxes, applications, and servers that need protected copies. Agree on storage, retention, restore priorities, and who can request recovery. Include restore checks that use a real business task, so the plan goes beyond a successful backup notification.
Record covered devices, software, warranty information, and provider contacts. Review recurring problems alongside replacement needs and upcoming changes. Separate ongoing maintenance from migrations, office moves, equipment purchases, and other work that needs its own proposal.
The equipment is one part of the decision. The scope should also explain who owns each account, approval, and next step.
Each step connects the technical work to a decision your business can understand.
We start with your managed it services priorities, the current setup, and the outcome you need.
Identify equipment, access, dependencies, responsibilities, and any third-party costs before work begins.
Coordinate the agreed changes and check the system against the tasks your business needs to complete.
A written support scope with covered systems, account owners, maintenance windows, escalation steps, backup responsibilities, and the work priced separately. You should be able to tell what the plan includes before committing.
Start with one question or a project already taking shape.
Discuss my managed it services needsYou do not need an equipment list or a technical brief to begin.
Talk through the next step30-minute conversation. No obligation.
UX Genius is available 24/7, and monitoring runs continuously for systems included in the plan. Your agreement defines incident priorities, response targets, escalation steps, and onsite arrangements. A response target is a commitment to respond within an agreed period, not a promise that every issue will be resolved in that time.
Managed IT establishes ongoing responsibility for covered systems, staff support, maintenance, and reviews. A request for one problem starts with that specific issue and an agreed scope. If the same faults keep returning, we can assess whether ongoing management would address the underlying needs.
Yes. We can divide responsibilities with internal IT or coordinate a transition from an existing provider. Record who owns the accounts, who handles each system, and who authorizes changes. Contract dates, documentation, and access should be reviewed before a handover begins.
The proposal depends on the staff and devices covered, servers and cloud systems, security and backup requirements, support responsibilities, and onsite needs. Ask which licenses, equipment, projects, and visits are separate. We define those items before presenting an ongoing support scope.
We start with an inventory and the requirements of your applications. A proposal should distinguish equipment that can remain in service, necessary changes, and replacements that can be planned for later. New hardware is recommended when the assessment supports it.
We clarify your priorities, current setup, and any access or vendor dependencies. If a closer review or site visit is needed, we explain it before preparing a defined scope. The initial 30-minute conversation has no obligation.
Northern Virginia, Washington DC, and nearby Maryland.
30-minute conversation. No obligation.
Tell our Reston-based team what you need. We’ll arrange a conversation.
(703) 755-0014